Metal Wall Tiles Customer Support
Thank you for visiting metalwalltiles.net. Every day we help customers find the best metal tiles for their needs. With a wide selection of products from Crossville, Westminster, Emenee and more, you are sure to find just the right metal tile.
If you have any questions about the products at metalwalltiles.net, have any problems with placing a metal tile order online, or want to check on the status of your metal tile order, please contact our friendly and knowledgeable customer support staff.
We work hard to make your shopping experience at metalwalltiles.net easy and enjoyable.
Return Policy on Metal Wall Tiles Products
If you are not fully satisfied with your new metal tile in the first 2 weeks (14 days) after the delivery date, you can return your metal tile to us for a full refund or a credit toward another product. Simply contact our customer support staff to receive a Return Authorization Number (RAN) which allows us to keep track of the return. This policy also applies to other product sold at this site, besides metal tile.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to ensure full credit. Return shipping costs are your responsibility unless the item is damaged or defective. There is a 30% restocking fee with all returns.
We want you to be a satisfied customer, so if you have any questions about this policy, please feel free to contact us via e-mail at:
Damaged or Defective Items
If your order arrives damaged, broken or defective, we will either replace the broken parts if possible or ship out a completely new item at our expense.
Requests for replacement parts or items must be received within 1 week (7 days) of the delivery date and will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
If your product is damaged or defective after the first week, then repair or replacement will be covered by the terms of the manufacturer’s warranty. Please contact our customer support staff if you need assistance with this process.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. After receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited in approximately 2 business days.
All refunds are solely for the purchase price of the product and do not include the cost of shipping. Refunds can only be issued to the credit card used at the time of purchase.
Order Processing
When you place an order at metalwalltiles.net, it will take 1-3 business days to process and ship in-stock items. Our customer support staff will send you an email when your order has been shipped.
Privacy Policy
We promise never to sell customer's information to any third party. All information gathered on this site will only be used by metalwalltiles.net. We understand that making online purchases requires you to provide a certain amount of personal information and we are dedicated to respecting your privacy.
Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.
